Tren Maya from Cancún Airport: Convenient in Theory, Clunky in Practice

Cancun, Quintana Roo — Designed to make travel from the airport to cities like Mérida, Valladolid, and Tulum seamless, the Tren Maya’s Cancún Airport station is slowly finding its footing. But while the train offers an ambitious rail link across the Yucatán Peninsula, passengers should brace for logistical hiccups before hopping aboard.

After arriving at the airport, navigating the final leg from the Cancún Airport to the Tren Maya station may prove more confusing than expected. The station is physically adjacent to the airport, but not accessible on foot. Though Google Maps might suggest a short walk, the path is blocked, and the surrounding infrastructure is not pedestrian-friendly.

Instead, travelers must take a shuttle bus. These transfers were initially included with train tickets, but no longer are. Shuttle tickets now cost 35 pesos and must be purchased separately—but there’s often no one available to sell them. Sometimes drivers accept cash on the spot, but the system is inconsistent and has been poorly advertised.

Inside the station, things are better. The escalators work, bathrooms are clean, and there’s even a well-stocked Tren Maya merchandise store. A modest snack kiosk sells sandwiches and sodas. Still, the station remains under construction, with constant generator noise and a noticeable lack of staff direction. The PA system is non-functional, so travelers must stay alert to avoid missing their trains—which frequently depart late.

Booking tickets also presents challenges. Tickets are only valid for the specific train purchased, and kiosks past customs may be unmanned. Fortunately, the Tren Maya website (now with English-language support) is much improved. Space is usually available even at the last minute, and considering the unpredictable processing times at immigration and baagge pick up it’s wise to wait until you have passed through baggage claim and customs before booking.

Once on board, the ride is smooth. Staff circulate with snack carts, and first-class passengers receive complimentary (though underwhelming) refreshments. The real value of first class lies in slightly roomier seating, not food quality.

In short: the Tren Maya is improving. It’s no longer just an ambitious concept—it’s a workable, if occasionally frustrating, option for travelers flying into Cancún. Just don’t expect a flawless experience… yet.