Quintana Roo to Launch REC Digital Platform for Vehicle and Business Paperwork

Cancún, Quintana Roo — Governor Mara Lezama Espinosa announced that the state tax administration service, known as SATQ, will launch an online platform called REC Digital that lets residents complete vehicle and business paperwork without queues or trips to government offices. The system is scheduled to begin operating on Monday, Nov. 16.

Lezama presented the platform during the state government’s La Voz del Pueblo program, describing it as a step toward fewer in-person visits and less paperwork for residents across Quintana Roo.

Eleven procedures available in first phase

The initial rollout will cover 11 procedures: six related to vehicle control and five tied to economic activity.

• Ordinary vehicle deregistration
• Deregistration following vehicle theft
• Deregistration after a crash or total loss
• Deregistration when a vehicle is registered in another state
• Late deregistration after a sale or transfer
• Provisional permit to drive without license plates

For businesses, users will be able to file notice of a new business opening, change a fiscal address, change a company’s main line of activity, add tax obligations and resume activities after a suspension. Deregistration of a business will still have to be handled in person at a service window.

Targeting discretion and middlemen

Lezama said moving paperwork online is meant to make processes more transparent and orderly, reduce officials’ discretion and curb abuses by third-party intermediaries who handle procedures for a fee. As an example, she said a company will be able to register the opening of a branch in another municipality from wherever it is located, without traveling there.

“Digitalization will allow procedures to be carried out more transparently, without going to offices; we have worked to improve transparency and order,” the governor said, adding that the change is aimed at combating corruption and ending the discretion that has affected Quintana Roo for years.

Processing times could drop to 10 minutes

State officials said procedures that currently take between 60 and 80 minutes could be completed in as little as 10 minutes once the platform is running. The announcement also indicated that from Nov. 11, residents would be able to carry out these procedures without lines or travel between municipalities.