Playa del Carmen, Quintana Roo — The luxury Rosewood Mayakoba hotel is refusing to negotiate a compensation bonus for its workers after declaring zero profits for the mandatory profit-sharing payment, according to the local branch of the CROC union.
Uri Carmona Islas, CROC union delegate for the Riviera Maya, said the hotel’s profit-sharing declaration does not match its high occupancy rates and room prices during 2025. The hotel employs approximately 400 workers.
“It’s not so much about the tax declaration the hotel may present, but about their refusal to negotiate this bonus to recognize the workers’ productivity,” Carmona said.
The union noted that the hotel has paid good profit-sharing in the past. Through their state leader, Martín De la Cruz Gómez, they will seek to reach an agreement.
Profit-sharing payments were due in May, and negotiations for the bonus have been ongoing since then.
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