Tulum, Quintana Roo — A group of buyers at the Ocean Tulum residential development has publicly denounced what they say are repeated failures to deliver condominiums purchased as far back as 2022, causing financial and personal hardship for dozens of investors and families.
In a statement posted on social media, the affected buyers said that despite having made all required payments, they have not received their units nor a firm delivery date. The development, promoted by Grupo VINSA, still has areas under construction and others in a raw concrete state, fueling uncertainty about its completion, they said.
Over the past years, buyers said they have received updates about financial processes, bridge loans, and possible construction reactivations, but none have resulted in tangible progress toward handing over the units.
The complainants said many of those affected used years of savings, family funds, and personal assets to buy into the project. They are calling for greater transparency on the current status of construction and compliance with contractual commitments.
Buyers also said that some of their social media posts about the issue have been removed or made invisible, which they consider a worrying sign of a lack of transparency.
In their statement, the buyers publicly identified Héctor Sánchez and María Solís as owners of Grupo VINSA and asked them to provide documented information on the actual progress of the work, financing mechanisms, and estimated delivery dates for the pending units.
The affected parties also called on authorities in urban development, consumer protection, and law enforcement to follow up on the case and verify the project’s status. They requested the intervention of organizations that can advise buyers on available legal and administrative actions.
As of the public complaint, Grupo VINSA had not issued an official response. No information was available on any ongoing legal proceedings related to the development.
The buyers said they will continue seeking visibility for their situation and urged others who have purchased units in the complex to share information, with the goal of forming a united front to demand answers about the project’s future.
