Prosecutor’s Office Tops Human Rights Complaints in Playa del Carmen

Playa del Carmen, Quintana Roo — The State Prosecutor’s Office has drawn more complaints before the Quintana Roo Human Rights Commission than any other agency in Playa del Carmen, according to Salvador Contreras Mis, the commission’s third visitor.

Contreras Mis said most complaints against the prosecutor’s office stem from poor attention and possible omissions in the handling and follow-up of investigation files.

He identified the municipal Public Security Department as the agency with the second-highest number of complaints, with most related to alleged arbitrary detentions.

“Currently, the agency with the most complaints is the State Prosecutor’s Office, followed by the municipal Public Security Department,” he said.

While he was asked how many cases have been logged, Contreras Mis did not provide a specific figure, making it impossible to quantify the gap between the two institutions.

He also emphasized that a complaint does not in itself prove a human rights violation; each file must be reviewed before determining whether further action is warranted.

When the nature of the case allows, the commission seeks a resolution through dialogue and alternative mechanisms between the parties.

“We always seek dialogue with the authorities, to find a conciliatory solution if possible,” Contreras Mis said.

According to the third visitor, authorities generally respond to these approaches and take part in finding solutions. However, he acknowledged that some cases are too serious to be settled this way.

“There are complaints that cannot be conciliated, such as certain serious complaints,” he said. Those cases continue until it is determined whether there are sufficient grounds to issue a formal recommendation.

Regarding the first half of 2026, Contreras Mis said the number of complaints has remained relatively stable compared with the same period last year.