Puerto Aventuras Homeowners Renew Complaints Over Missing Deeds and Construction Defects

PUERTO AVENTURAS, Quintana Roo — Homeowners at the Casa Cobá condominium development have renewed their demand for property deeds and repairs, saying unresolved construction problems now include a leaking communal cistern that engineers have recommended demolishing and rebuilding.

In a public statement, the owners said some residents have waited approximately four years since taking possession without receiving the deeds formally establishing ownership of their units. They maintain that they completed their obligations as buyers but have not received a clear explanation for the delay.

The statement also describes water leaks, moisture intrusion, poor workmanship and other defects that owners say they have had to repair at their own expense.

Eleven-unit development remains listed as “under construction”

Casa Cobá was marketed as an 11-unit condominium development comprising two low-rise buildings across from Central Park in Puerto Aventuras. Promotional materials advertised a swimming pool, barbecue area, fire pit, storage spaces and assigned parking.

Land & Life identifies Casa Cobá as a joint development on its corporate website. Notably, the company continues to list it as a “project under construction,” even though residents have occupied units for several years.

The project also raised private financing through the Monific investment platform. Its public listing says Land & Life sought financing of up to 2.5 million pesos for the development.

Complaints first surfaced publicly in 2025

The latest statement follows complaints made by nine owners in December 2025. That group, reportedly comprising four Mexican, three Canadian and two US buyers, alleged delayed deeds and problems including leaks, humidity, incomplete installations, drainage deficiencies and potentially unsafe electrical or gas-related work.

Those owners said some units were not complete when they arrived in February 2024. They also alleged that attempts to obtain answers from the developer had gone unanswered since April 2025.

The new statement extends the reported timeline to approximately four years for some buyers. It does not specify when each unit was delivered, so the exact length of the delay may differ among owners.

Cistern becomes the latest concern

The homeowners now say the development’s main water cistern has multiple leaks and serious structural deficiencies.

According to their statement, qualified professionals concluded that the cistern does not meet appropriate engineering and construction standards. The owners say they were advised that repairs would not provide a safe, lasting solution and that the structure should instead be demolished and rebuilt.

The owners argue that residents should not be required to finance the replacement of essential shared infrastructure only a few years after purchasing their properties.

Mexican law provides minimum warranties

Mexico’s Federal Consumer Protection Law establishes minimum warranties for new residential real estate: five years for structural issues, three years for waterproofing and one year for other components. The periods begin when the property is physically delivered.

During an applicable warranty, the seller or provider is responsible for repairing covered failures without charging the buyer. Warranty time is paused while repairs are underway, and repaired or replaced components receive renewed coverage.

Whether the Casa Cobá cistern or the defects alleged by individual owners fall within those protections would depend on delivery dates, contracts, technical findings and which legal entity sold each unit.

The law also requires real estate sales contracts to state the terms under which the deed will be granted. A delay does not automatically establish fraud, but buyers may pursue contractual, consumer-protection or civil remedies depending on the circumstances.

Developer also leads the homeowners association

The statement names Alfonso Serrano Gómez and Santiago Serrano Gómez in connection with Land & Life. Corporate profiles identify Alfonso Serrano as the group’s co-founder and general director and Santiago Serrano as co-founder and operations director.

Alfonso Serrano is also president of COLONOS, the Puerto Aventuras homeowners association’s board of directors, according to association documents published in 2026.

Casa Cobá residents say that overlap has heightened their concerns about accountability. The homeowners association is separate from the condominium’s internal administration, however, and its authority to resolve a private dispute between buyers and a developer may be limited.

No public response addressing the latest cistern allegations or deed delays was located from Land & Life, Alfonso Serrano or Santiago Serrano. There is also no publicly identified ruling establishing wrongdoing by the company or the individuals named.

The homeowners say they are not seeking special treatment. Their demands are for completed deeds, functioning infrastructure, correction of covered construction defects and a clear accounting of how the remaining problems will be resolved.

“After four years of waiting, it is time for these matters to be addressed seriously and brought to a proper resolution,” the statement concluded.

The allegations have not been established by a court or confirmed by a government inspection. The homeowners did not release their purchase contracts, the cistern inspection or a complete engineering report with the statement.