Playa del Carmen, Quintana Roo — City officials are reviewing the terms of Playaparq’s parking meter concession following complaints from residents about deficiencies in the service, Mayor Estefanía Mercado Asencio said.

Mercado Asencio said the system has helped bring order to parking in the downtown area, but acknowledged that its day-to-day operation continues to generate discontent. The number of complaints received is one of the reasons the municipality is examining the concession, she said.

While the review moves forward, City Hall is issuing permits to residents of the concession zone so they can park in front of their homes without paying the meters and avoid fines or wheel clamps, known locally as “arañas,” or spiders.

The mayor said the municipality verifies each applicant’s home address before authorizing a permit. Officials are also looking at ways to support people who run businesses inside the metered zone, she added.

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