Cancun, Quintana Roo — Mexico’s Federal Consumer Protection Agency (Profeco) will set up information and complaint modules at Cancun International Airport and the ADO bus terminal during the 2026 FIFA World Cup, as part of an effort to prevent price abuses and handle consumer complaints, the agency’s local delegate announced.
José Pineda Díaz, Profeco’s delegate in Quintana Roo, said the agency has been running operations since before Easter Week, following federal instructions, to monitor potential overcharging in hotel packages and World Cup ticket sales, driven by increased demand and online commerce.
Random inspections are already underway to ensure that tourism service providers honor their promotions, and that stores and supermarkets selling World Cup merchandise display prices correctly, Pineda said.
With the tournament approaching, Profeco will intensify its oversight. The two new modules — one at the airport and one at the ADO terminal — will open in the days leading up to the World Cup’s opening, when traveler traffic is expected to surge. Cancun’s airport is a key entry point for visitors heading to host cities.
About 40 Profeco staff will participate in the operations, Pineda added. Consumers can also seek guidance or file complaints through the agency’s official website or by phone.
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