Business Leaders Propose Special Customs Zone to Boost Chetumal’s ‘Polo del Bienestar’

Aerial view of Chetumal city with border crossing in background

Chetumal, Quintana Roo — Business leaders are pushing for the creation of an auxiliary customs section in Chetumal to boost economic development in southern Quintana Roo and make the Polo del Bienestar (Wellness Hub) more attractive to national and international investors.

Rosa Elena Lozano Vázquez, a businesswoman and former Quintana Roo economic development secretary, said the state capital needs a dedicated office for foreign trade operations, separate from the current Subteniente López customs post at the border bridge.

She explained that the existing customs facility focuses primarily on controlling imports and exports crossing the border, while the Polo del Bienestar requires a specialized unit to handle the import and export processes of companies setting up in this strategic zone.

The proposal has already been presented to the Finance and Public Credit Commission of the federal Congress, Lozano Vázquez said. The aim is to strengthen customs control, improve logistics at the bonded warehouse, and provide greater legal and operational certainty for businesses interested in investing in Chetumal.

Having this infrastructure would speed up commercial operations and create better conditions for establishing new industries in the southern part of the state, she noted.

“If we propose it now, it can be included in next year’s budget and have the necessary infrastructure ready by 2027,” Lozano Vázquez said.

In addition to the customs section, she said it is essential that the 2027 federal budget include funds to urbanize the Polo del Bienestar. Priority projects include roads, basic services, and logistics infrastructure, which she considers critical to making the project competitive and attracting long-term investment.

The proposal aims to consolidate southern Quintana Roo as a new economic development hub, leveraging its strategic location and improving conditions for foreign trade.

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By Laura Castillo

Laura Castillo covers tourism, business, and economic development across Cancún, Playa del Carmen, Tulum, and the wider Riviera Maya for Riviera Maya News & Events. She tracks the region's most important business stories — from hotel investments and airline route expansions to real estate market trends and local economic policy — helping English-speaking readers stay informed about the economic pulse of Mexico's Caribbean coast.Laura has been reporting on Quintana Roo's tourism sector since 2020, closely monitoring developments in Cancun's hotel zone, Tulum's rapidly growing commercial corridor, and the evolving business landscape in Playa del Carmen. Her coverage includes corporate investments, employment trends, infrastructure projects, and the economic impact of events like sargassum seasons and hurricane preparation.Before joining Riviera Maya News & Events, Laura worked in business development and market analysis in the Riviera Maya region, giving her first-hand insight into how tourism, real estate, and local commerce intersect. She is fluent in English and Spanish.For story tips: laura@rivieramayanews.mx