Quintana Roo Women’s Secretariat Reports 60% Rise in Services

Cancún, Quintana Roo — The Quintana Roo Women’s Secretariat has recorded a 60% increase in the number of women it assists, with most users seeking accompaniment, legal guidance and psychological support, the agency’s head said.

Esther Burgos Jiménez, who leads the state department, said the surge reflects more women turning to tools such as MAYA, the agency’s digital service channel, rather than a direct rise in aggression. She attributed the increase to the expansion of contact options and growing public trust in the institution.

“We have a very high number — we increased services at the Women’s Secretariat by almost 60% — and that doesn’t necessarily point to an increase in violence, but also to the fact that women today have more offices and more channels through which they can reach us,” Burgos Jiménez said.

New Office in Prado Norte

The official stressed how difficult it can be for women to seek help, noting that filing a complaint is not simple. When women arrive at the Women’s Secretariat, she said, it is almost always after passing through other agencies and an institutional journey that ends at the state department, which she described as “their safe space.”

To bring services closer to areas of greatest demand, the governor announced the opening of a new office in the Prado Norte subdivision. Burgos Jiménez said the area records a high incidence of violence and that residents previously did not travel to the traditional facilities of the former Quintanaarroo Women’s Institute (IQM) because of the distance, so a physical presence in the district has allowed more users to feel support nearby.

Mobile Unit Offers Privacy

Alongside its fixed offices, the department operates a mobile unit equipped with private cubicles. During community outreach events at sports domes and public spaces, women who are identified as needing advice are directed to the module so that consultations with psychologists and lawyers take place in private.