Quintana Roo Expands Free High-Speed Internet to New Tourist Destinations

Cancún, Quintana Roo — Quintana Roo is expanding free high-speed public internet to more of its tourist destinations this year under an agreement between the state government, the state Tourism Department (Sedetur) and the company GigNet.

The program is expected to reach more than 165,000 square meters of free high-speed coverage for residents and visitors. Even so, that figure amounts to less than 2% of the connectivity the state needs to serve its tourism sector, according to Luis de Potestad, vice president of institutional relations at GigNet México.

De Potestad stressed the importance of connectivity in delivering free public internet across the state’s tourist destinations, noting that the service benefits not only visitors but the general population.

Where the Service Is Available

The first connection point opened at Playa Delfines, the only site in the country offering free high-speed public internet, covering 36,000 square meters and serving at least 2,500 devices a day. Kilometer zero in Cancún also offers the service.

“Later it was Tulum, where two more points were created, while in 2026 one more opened in Puerto Morelos, in the Casco Antiguo area, along with the fishermen’s pier and the Malecón,” De Potestad said.

Those sites provide more than 100,000 square meters of high-speed coverage, with at least 5,700 devices connecting daily.

Playa del Carmen and Isla Mujeres Next

De Potestad said another point is about to open in Playa del Carmen at Parque Fundadores, along with a second on Quinta Avenida, where an estimated 13,000 devices are expected to connect each day. Together with a new module on Isla Mujeres, to be located at Playa Norte and Playa Centro, the state would surpass 160,000 square meters of public internet.

He acknowledged that building connectivity infrastructure remains the core challenge for tourist destinations, since even the current figures fall short of 2% of what is required.

In 2025, Quintana Roo had nearly 140,000 hotel rooms with an average occupancy rate of 71%, drawing some 250,000 tourists to the Mexican Caribbean on any given day, he recalled.

“Each of them travels with at least three devices,” De Potestad said. “Multiply that by the number of tourists and you have more than 750,000 electronic devices — tablets, phones and video game consoles — connected daily in Quintana Roo.”

Add the 7.7 million cruise passengers who arrived in the state, the 23,000 vacation rental units and the nearly 2 million residents who also use the internet, he said, and the scale of the coverage required becomes clear.