Playa del Carmen Reviews Playaparq Parking Concession Amid Up to 15 Weekly Complaints

Playa del Carmen, Quintana Roo — Between 10 and 15 complaints a week about the city’s parking meters reach the Municipal Mobility Commission, while the concession held by Promotora de Reordenamiento Urbano, which operates commercially as Playaparq, has been under legal review for about a month, city councilman Javier Renán Santos Morales said.

The review follows complaints from drivers and public criticism from Mayor Estefanía Mercado Asencio over the treatment tourists and residents receive from the company. Santos Morales said officials have already met with Playaparq general manager Pedro de Velasco to address the reported problems.

Equipment and Contract Terms Under Scrutiny

The councilman said the legal analysis is meant to establish the status of the concession and determine what steps the municipal government can take in response to the complaints. He noted that the 10 to 15 weekly complaints are only those filed with his office and do not necessarily reflect the total number of reports made across the municipality.

After one of those complaints, staff from the Municipal Mobility Department toured the area where Playaparq operates to inspect the installed equipment and identify which machines are working and which are not. Santos Morales said the inspection findings were documented in writing.

The councilman acknowledged that communication with representatives of the concession holder had previously been limited or nonexistent, a situation officials now aim to correct through meetings and closer oversight of the company’s operations.

So far, no decision has been announced to modify or revoke the concession, meaning any action will depend on the outcome of the ongoing legal review.