Playa del Carmen Residents Say Aguakan Leaves Streets Ruined After Unfinished Works

Playa del Carmen, Quintana Roo — Residents of the Zazil-Ha neighborhood say streets torn open by the water concessionaire Aguakan are being left unrepaired, making traffic difficult and putting pedestrians at risk.

A basic street assessment by residents found damage on streets 25, 20 and 15, along with broken sidewalks. Neighbors say crews open the roadways to carry out work and then move on without restoring the surface.

Adrián González, a Zazil-Ha resident, said the company has left several roads in poor condition after its interventions, arguing that it opens streets and does not repair them properly.

A tour of the area showed cracked pavement and uneven surfaces on the three streets, as well as damaged sidewalks that residents say hamper pedestrian movement and could cause accidents.

Problem Spreads Beyond One Neighborhood

According to the residents’ survey, the situation is not confined to Zazil-Ha. Neighbors reported similar damage in other parts of Playa del Carmen, where they believe the company’s projects lack planning and follow-up.

Juan Carlos Solís argued that municipal authorities are not providing enough oversight of Aguakan’s work, and said the concessionaire carries out projects without any guarantee that affected roadways will be restored.

Residents said the practice of opening streets without adequate planning and later rehabilitation is causing persistent problems for people who live in and travel through these areas. They called on the authorities to step up monitoring and to ensure the damage caused by the works is repaired.

The complaints add to a broader list of grievances against Aguakan in Playa del Carmen, where residents have also reported prolonged water outages, sewage overflows and sinkholes in recent months.