How to Obtain Registration Records or Report Lost License Plates in Quintana Roo

Quintana Roo, Mexico — The State Prosecutor’s Office (FGE) in Quintana Roo has outlined the requirements and costs for obtaining a certificate of registration records or reporting lost vehicle documents such as license plates and registration cards.

Registration Records Certificate

Applicants must present a copy of their official ID (INE) enlarged to 150%, an updated CURP, and a proof of address no older than three months. No photo is needed; it will be taken at the window. The service is free.

Document reception runs Monday through Friday from 8:00 a.m. to 2:00 p.m. Certificates are delivered three business days later between 1:00 p.m. and 4:00 p.m. The fee is 286.23 pesos (2.44 UMA). Payment can be made by credit or debit card, or cash at the FGE windows.

Pickup is personal and must be done within 10 business days. After that, the document is destroyed and the process must be restarted.

Reporting Lost Vehicle Documents

General requirements include the vehicle invoice or letter invoice and a photo ID (INE, passport, or military ID). Additional documents depend on what was lost:

• Lost license plates: registration card (front side enlarged to 300%) and a valid no-traffic-violation certificate.
• Lost registration card: proof of vehicle tax payment, plate exchange, or registration card rights showing the vehicle serial number and assigned plate, plus a valid no-traffic-violation certificate.
• Lost both plates and registration card: proof of vehicle tax payment, plate exchange, or registration card rights showing the vehicle serial number and assigned plate.

The fee for reporting lost official documents is 1,173.10 pesos (10 UMA). Payment methods are the same as above.

The UMA (Unit of Measurement and Update) is an economic reference that adjusts annually. Costs are set according to Article 116, Section VIII of the Organic Law of the State Prosecutor’s Office of Quintana Roo.

Applicants should ensure all documents are complete and valid, noting specific enlargement requirements.