Condusef Warns of Financial Identity Theft in Quintana Roo

Cancún, Quintana Roo — The Quintana Roo office of Mexico’s financial consumer protection agency, Condusef, has issued a public alert over the impersonation of financial institutions and urged people not to hand over personal or family savings to any unknown entity.

Karina Sandoval García, who heads Condusef in Quintana Roo, said legitimate institutions exist for saving, investing, requesting credit and protecting money, but users must act with caution before signing any contract or handing over funds.

The agency said it has issued repeated alerts about fraud and impersonation schemes in which criminals improperly use the name, logo and corporate information of regulated financial institutions.

These impersonators typically contact people through phone calls, WhatsApp messages, emails or fake websites, posing as advisers or promoters. Their goal is to trick victims into revealing personal data or paying cash and bank transfers by citing upfront fees, processing costs or credit opening charges.

Fake app and investor event

Sandoval García said unknown individuals are currently promoting an app called “KapitalMex” along with an event billed as the “Encuentro Presencial de Inversionistas 2026,” supposedly scheduled for November 21, 2026. The promoters are using the name Kapital México Casa de Bolsa, but the financial institution is not organizing the event, she said.

The impersonators use WhatsApp groups to push downloads of the fake app in an effort to obtain personal data or money, according to the agency. Condusef stressed that no one should make deposits without verifying the institution, and noted that no regulated entity organizes events through WhatsApp or requires users to download applications outside official app stores.

“None of the institutions that make up the Financial Group organizes its events through WhatsApp groups requesting app downloads,” the agency said.

How to avoid becoming a victim

Condusef offered the following recommendations:

• Check the agency’s SIPRES registry to confirm that the institution is properly registered and that its details match.
• Confirm information with the financial institution through the official channels listed in SIPRES.
• Do not make deposits or transfers to personal accounts, and do not hand over money before signing a formal contract with the financial institution.

Condusef made its hotline, 55 5340 0999, and its website, www.condusef.gob.mx, available for free guidance and SIPRES consultations.