Chetumal, Quintana Roo — Tourism operators and business owners in Bacalar are demanding an immediate solution from the Federal Electricity Commission (CFE) as chronic power outages continue to disrupt operations, damage equipment, and tarnish the destination’s reputation.
Hermes Gómez Koyoc, delegate of the National Chamber of Commerce (Canaco) in the Magical Town, said the problem has worsened since construction began on the Maya Train three years ago. He described the economic losses as “incalculable” and said they are becoming unsustainable.
“The blackouts are more frequent, especially during the hot season, and that keeps piling up economic losses — from damaged equipment like air conditioners, computers, and refrigerators that CFE doesn’t replace, to spoiled food. But what worries us most is the damage to the tourist experience and the destination’s image. This isn’t new; it’s been going on for years and nothing has been done,” Gómez said.
Business owners report that voltage fluctuations and intermittent cuts are destroying machinery and refrigeration systems, while electricity bills continue to arrive on time and at higher rates despite the poor service.
Gómez noted that hoteliers, restaurateurs, and merchants from Bacalar, Chetumal, and Mahahual have formed a coalition to present a united front and demand a permanent fix, not temporary patches.
“While blackouts keep happening, the electricity bill gets higher and arrives in full even when there’s no service. We are now forming alliances with the new hotel association to join forces and demand action. It’s unacceptable that our equipment keeps burning out and we keep losing money,” he said.
Some businesses have resorted to buying generators or installing solar panels, but the high cost puts these solutions out of reach for many.
