Tulum Addresses 60 Complaints Over Beach Access, Boosts Information Points

Tulum, Quintana Roo — The Tulum city government has received and addressed approximately 60 complaints this year related to access to public beaches, prompting officials to reinforce information modules that guide residents and tourists to free shoreline entry points.

Mayor Diego Castañón Trejo said the complaints, which arrive on a daily basis, come mainly from local residents who struggle to reach the beaches or do not know where to seek information. In response, the municipality has bolstered its information booths at strategic locations such as Parque del Jaguar, where staff explain that beach access is free of charge.

“We inform people well and then we solve their problems, which is the most important thing,” Castañón said, emphasizing that the goal is to keep the public calm and informed about where to get help.

A key part of the strategy is “Playa del Pueblo,” the first official public access point in the hotel zone, opened last year. The mayor said the beach has received a positive response and allows both residents and tourists to enjoy the coastline without financial barriers.

“This is the first public beach we have in the hotel zone, and we are working on it. We tell citizens, not just locals but also tourists, to keep coming,” he said.

Playa del Pueblo remains the main free access point in the hotel zone. Despite challenges from sargassum seaweed, Tulum reports a solid hotel occupancy rate of 75%. Castañón also announced preparations for the FIFA World Cup, including the installation of screens at various public locations, with details to be published on official websites so the community can watch the matches.