Chichen Itza, Yucatan — Ongoing technical failures at the Chichen Itza Visitor Center (Catvi) are blocking students from exercising their legal right to free entry, according to complaints from young visitors.
More than two months after the Catvi began operations, persistent internet connectivity problems continue to disrupt access, particularly during the summer vacation season. Students say they present their school IDs, but many lack an expiration date, prompting staff to require online verification through the federal education ministry’s (SEP) digital platform.
Without a stable internet connection, Catvi personnel cannot access the SEP system to confirm enrollment. As a result, students end up paying for tickets despite a legal provision granting them free admission.
User Mariana Criollo Tec highlighted the issue on social media, describing the difficulties she faced trying to enter the archaeological site. She also noted poor signage inside the Catvi, which she said makes it hard to navigate and even to find the exit.
The latest complaints add to a growing list of operational problems reported since the Catvi’s inauguration, with visitors citing ongoing service deficiencies at one of Mexico’s most important tourist and archaeological destinations.
