Water Debt at Condo-Hotel Leaves Residents in Cancun Without Supply

Cancun, Quintana Roo — More than 50 families living in the Green 16 complex in the Pok Ta Pok area of Cancun have been without running water for four days, after the water utility cut off service due to a debt of nearly 2 million pesos (about $100,000) owed by the on-site hotel.

Residents say they are up to date on their own payments but are being penalized because the hotel has not paid its bill. The water company, Aguakan, shut off the main supply to the entire complex on June 9, leaving both permanent residents and short-term rental guests without water.

“It seems the problem is with the main connection — the hotel has a debt,” said Salvador, a resident of the complex. “It affects all the neighbors because the utility can’t provide service, so it just cut it off.”

Residents have been forced to buy water from tanker trucks while they wait for a resolution. Salvador said the hotel has not offered a concrete solution, and residents are considering legal action.

“If you’re up to date, there shouldn’t be any cut-off. They should cut off only the person who owes,” he said. “If there’s no solution, we will take legal steps.”

The Green 16 complex is part of the larger Pok Ta Pok development, which includes residential units and vacation rentals. The water shortage has caused growing frustration among residents, who are demanding that the utility address the complaints of those who are current on their bills.