Cancún Ride-Hail Drivers Reveal Safety Gaps

Cancún, Mexico — Drivers for digital ride-hailing platforms have expressed concern over a lack of safety while working, stating they face increasing risks during trips. Although they acknowledge the existence of verification filters, they consider them insufficient, pointing out that some drivers could be involved in illicit activities, which poses a risk to both users and other workers.

On the matter, consulted drivers indicated that it is practically impossible to know all the operators. They noted that while platforms like Uber and Didi have security filters, these are not always enough to guarantee the total reliability of those providing the service. They commented that, due to the high number of active users and drivers, having absolute control over every account is complicated.

They asserted that, while it is not "normal," they understand that risky situations can occur, as some operators might be involved in criminal activity without the companies detecting it in time. In that sense, they acknowledged that incidents like the recent armed attack do not surprise them, though it does cause concern, as it exposes flaws in the security mechanisms.

Just a few days ago, a Uber was shot at after resisting a robbery.

They added that regulating and monitoring thousands of drivers across the state "is tough," which is why they are asking authorities and the platforms themselves to reinforce their measures to prevent this type of incident. Some drivers stated they have opted to take personal precautions, such as sharing their real-time location with family or acquaintances, and avoiding taking trips to areas considered dangerous or during the early morning hours.

Others commented that they also face risks from aggressive passengers or those under the influence of substances, which increases the feeling of insecurity.

"It's not just the fear of being robbed or attacked; there are users who become violent for no reason, and if you react badly, the platform ends up sanctioning you," expressed one driver who preferred to remain anonymous.

The workers agreed that, although the application has an emergency button, its effectiveness often depends on the speed of the authorities' response, which is not always immediate.

They also lamented that, despite incidents being constantly reported, there are no formal meetings or outreach between platform representatives and active drivers where they could voice their concerns and suggestions.

"Everything is handled through the App; there is no office or anyone who listens to you directly," affirmed another operator.

They indicated that, in many cases, when a driver is reported or accused, the companies simply block the account, but no in-depth investigation is conducted, nor is information shared with the authorities.