Residents Denounce Charges for CFE Bill Home Delivery in Othón P. Blanco

Chetumal, Quintana Roo — Residents of several communities in Othón P. Blanco have reported an alleged irregular charge to have their CFE (Federal Electricity Commission) electricity bills delivered at home, a situation they say hits older residents and those without reliable internet access hardest.

According to residents, the person responsible for distributing the bills is asking for money to bring them to their doors. Those who refuse are told they will have to travel to Chetumal to collect the document.

The experience is especially difficult for elderly residents who do not own a smartphone, lack internet access, or are not familiar with checking their account online. For them, the printed bill remains the main way to see the amount owed and the payment deadline.

Residents warned that missing the bill could lead to delayed payments and, eventually, additional late fees. They called the charge unfair, since they already pay for the electricity service.

“We pay a lot for the service, we suffer blackouts, and now they want to charge us for the paper,” residents said.

They are asking authorities to investigate whether any authorized fee exists for delivering the bills and to clarify who is responsible for distribution and under what conditions. They hope the delivery of bills can be ensured in all communities without adding extra costs, particularly for those least able to use digital tools.