Thirty Hotel Workers Allege Retaliation Firings at Playa del Carmen’s Wyndham Altra

Playa del Carmen, Quintana Roo — About 30 employees of the Wyndham Altra hotel in Playa del Carmen say they were fired in retaliation for demanding their labor rights, including legally mandated profit sharing, better tip distribution and a change of union representation.

The dismissed workers, some of whom had between 13 and 15 years on the job, spoke at a press conference. They said they belong to a staff of roughly 110 employees.

Erika Domínguez, one of the affected workers, said the dispute began in May 2026, when employees pressed the company to honor their labor rights and sought advice from the CROC labor organization about switching unions. She said the company had assured them there would be no reprisals for speaking out, but the situation worsened once they moved to leave their current union, FESOC, which they felt was not defending their interests adequately.

Beyond the alleged dismissals, the workers said the hotel failed to pay profit sharing and other benefits as required by law, and that tip distribution had been handled unfairly.

Quintana Roo labor officials say wrongful dismissal accounts for about 95 percent of the guidance they provide to workers, who also report improper charges and obstacles when filing claims.