Quintana Roo Opens Case Against Taxi Concession Holder Over Uber Confrontation in Tulum

Tulum, Quintana Roo — One week after Uber began operating in Tulum, a confrontation between members of the Tiburones del Caribe taxi union and a driver on the platform has prompted Quintana Roo’s Mobility Institute (Imoveqroo) to open an administrative case that could end with a concession being withdrawn and an operator’s license canceled.

The incident involved José Ramírez, 52, a concession-holding member of the union, who said several taxi drivers intercepted him as he drove passengers booked through the app. Video shared on social media shows men in white uniforms surrounding his car and trying to open the doors while he stayed inside.

Ramírez reported being physically and verbally assaulted and said he is worried about his safety and that of his family. He said he was completing a trip requested through the platform and that the confrontation began when he left an area with the same passengers he had arrived with. He also said union leaders had not contacted him to hear his side of the story.

After the case spread online, Imoveqroo said it had opened an administrative procedure against Fredy Renán Gamboa Acosta, a member of the Tiburones del Caribe union and holder of concession number 805, for his alleged role in the incident.

The agency said it will seek the toughest penalties allowed under state law, including revocation of the concession and cancellation of the operator’s license. Any ruling, it added, must be issued in line with the corresponding legal procedure.