Quintana Roo’s MAYA App Has Handled More Than 400 Emergency Alerts

Chetumal, Quintana Roo — A state-run safety app for women in Quintana Roo has reached nearly 18,000 users and handled more than 400 emergency alerts since it went live, officials said.

The platform, known as MAYA (Mujeres Acompañadas y Atendidas), links users directly to the C5 security complex and to the victim’s own support networks, according to the state Women’s Secretariat (SEMUJERES).

Esther Burgos Jiménez, head of the agency, said Benito Juárez, Othón P. Blanco and Playa del Carmen are the municipalities that have generated the most distress signals.

She urged women across the state to download the free application, which was developed with the Public Security Department (SSC).

How the app works

MAYA functions as a panic button that can be triggered directly on the screen or by shaking the phone. Once activated, it sends an immediate alert to the C5 center, geolocates the device in real time and notifies the five trusted contacts each user has configured, creating a rapid-response network.

The platform also automatically starts recording up to 20 seconds of ambient audio to document what is happening around the user, which officials say helps security personnel respond even when the victim cannot speak.

In addition, the app includes a 24-hour guidance chat for advice before any incident occurs, along with an economic autonomy section that lists workshops and initiatives available at the state’s centers and municipal offices.

Burgos Jiménez said the state has deployed 15 “Abogadas de las Mujeres” — legal advisers for women — to broaden access to legal support.

“Reporting is not easy; what we want is for women to feel accompanied,” she said. “If they are not sure about reporting, we invite them to come to our offices for this comprehensive support.”