Tulum Trains Taxi Drivers and Tourist Police in Service Quality

Tulum, Quintana Roo — Taxi drivers, tourist police and representatives of tourism-related sectors took part in a training session on Thursday aimed at improving the way visitors are received and strengthening the quality of services in Tulum.

The event featured the lecture “Quality in Tourist Service and Emotional Management,” given by Sergio González Rubiera. The talk offered tools for interacting with visitors, managing situations that arise during service and understanding the role of emotions in shaping the tourist experience.

Manuel Enrique Solís Alcocer, secretary general of the Tiburones del Caribe taxi union, said training operators is one of the key actions needed to improve transportation service and direct attention to people arriving in the destination. He added that the union will continue promoting professionalization activities for its members.

Representatives of the Quintana Roo Tourism Secretariat and institutions related to security and tourist assistance also attended, including state tourism secretary Bernardo Cueto Riestra; Manuel Moreno Rivas, an adviser to the Public Security Secretariat; and Hayde Desire Hernández Pastrana.

The training brought together workers who have daily contact with visitors, particularly tourist police and public transport operators, who are considered an important part of a tourist’s experience while staying in Tulum.

Participants agreed on the need to strengthen coordination among authorities, service providers and tourism-related organizations, especially in areas such as visitor assistance, appropriate treatment, problem resolution and service quality.

Solís Alcocer said the Tiburones del Caribe union plans to maintain this type of preparation for its operators in order to professionalize the service and help improve the experience of users.

The session is part of broader efforts to raise service standards in a destination whose economy depends largely on tourism and where contact between visitors and service providers is central to Tulum’s image.