Quintana Roo to Introduce Taximeters for Fairer Taxi Fares

Quintana Roo, Mexico — The Quintana Roo Mobility Institute (IMOVEQROO) continues to advocate for the introduction of taximeters in taxis across the state’s major cities to address fare overcharging. The initiative, which could begin as early as August or September, aims to establish transparent and fair pricing for both drivers and passengers, according to IMOVEQROO Director Rafael Hernández Kotasek.

Challenges in Standardizing the System

Hernández Kotasek acknowledged significant hurdles in implementing the system, citing structural differences between urban, rural, and federal jurisdictions. These disparities complicate efforts to standardize taximeter usage. Additional obstacles include unique fare structures in certain municipalities, such as the "ruleteo" (shared taxi) system, and point-to-point services, which make uniform application difficult.

The director noted that payment method variations in urban areas further complicate the rollout. The taximeter proposal was first introduced in 2023 as part of Quintana Roo’s mobility plan, launched in 2022. However, pilot tests have yet to be conducted due to these complexities, despite initial plans for implementation in early 2025.

Commitment to Modernizing Public Transport

Hernández Kotasek emphasized that taximeters will promote fairness for both drivers and passengers by ensuring transparent pricing and preventing excessive charges. He reiterated the state government’s commitment to modernizing public transportation as part of a broader mobility strategy.

New Reporting System for Passenger Complaints

To enhance accountability, IMOVEQROO will launch a WhatsApp hotline next month, allowing passengers to report irregularities in public transport services. Complaints may include unauthorized fare charges or vehicles exceeding passenger capacity limits.

Hernández Kotasek stressed the importance of public participation in identifying violations, despite regular inspection and verification operations conducted by authorities.