Cancún’s Digital Government Push for 2026

Cancún, Mexico — The Benito Juárez City Council is advancing its administrative modernization process through the updating of municipal regulations and the expansion of its intelligent cashier program, as part of a strategy to consolidate a more efficient and accessible digital government.

According to Municipal President Ana Patricia Peralta, the administration's goal is to install three new electronic modules at the beginning of 2026 and update more than 15 regulations before the end of this year.

Councilman Jorge Rodríguez Méndez reported that the City Council is working on the review and update of between 15 and 20 municipal regulations, addressing an estimated backlog of up to 50% of ordinances. One of the most important is the Digital Government Regulation, which will allow for the implementation of the single citizen file, a platform that will concentrate information generated by the various municipal departments.

"If we are going to manage the single file, imagine the size of the computer servers we will need to store all that information," stated Rodríguez Méndez, who acknowledged that the project will require a considerable investment in technological infrastructure.

As part of the plan, the City Council plans to install three new intelligent cashiers during January 2026, which will be located at the offices of Civil Protection, the Single Window service center, and Plaza Las Américas.

Currently, Cancún has nine electronic cashiers, which serve between 2,000 and 3,000 users per month, according to the director of Municipal Revenue, Polaris Dessire Tenorio Cardona. The most used modules are located at the City Hall, Parque de las Palapas, the Secretariat of Ecology and Urban Development, and the Canaco (National Chamber of Commerce).

In contrast, the equipment installed in the Hotel Zone and the Municipal Detention Center (El Torito) registers lower demand.

Although the new cashiers will not begin operation until next year, due to bidding processes and contracts, the project is part of the strategy to digitize procedures and bring public services closer to the population, with the goal of reducing wait times and increasing transparency in municipal management.