Playa del Carmen Reviews Playaparq Parking Meter Concession After Complaints

Playa del Carmen, Quintana Roo — Complaints about the city’s parking meters have prompted Playa del Carmen officials to review the terms of the concession granted to Playaparq, the company that runs the paid parking system in the designated zone.

Mayor Estefanía Mercado Asencio said the service has helped bring order to parking in the city center, but that shortcomings continue to annoy users. The volume of complaints received, she said, was one of the factors that led to the review.

Residents get permits to park without paying

While the city government examines the scope of the concession, it is continuing to hand out permits to people who live inside the area where the meters operate.

The document allows residents to park in front of their homes without paying the fee and without risking fines or the wheel clamps popularly known in Mexico as arañas.

Mercado Asencio said the city verifies that an applicant’s home address falls within the concession zone before approving the benefit.

Support also planned for local businesses

The mayor said her administration wants to extend the same kind of support to businesses operating inside the metered zone.

She did not specify what mechanism would apply to those businesses, or whether the review of the concession could lead to changes in the current operating terms.

For now, the city government is pursuing two tracks at once: reviewing Playaparq’s service in response to complaints, and offering alternatives to residents and business owners affected by the parking scheme.