Palazuelos Denies Hotel Suspension in Tulum

Tulum, Mexico — Hotel entrepreneur and actor Roberto Palazuelos rejected the version disseminated by the Federal Consumer Protection Agency (Profeco), which indicated that his Diamante K hotel had been suspended for alleged high prices during an operation conducted in Tulum. The individual also known as “Black Diamond” assured that the information is false and accused the federal agency of using his name to generate media impact.

Through his X account, Palazuelos stated that there was no suspension at his establishment and that the irregularities detected were minor.

“The only sanction was not having the milliliters on the menu. There was no excess. These are lies. Without Palazuelos, there is no story; keep giving me publicity,” he said.

Subsequently, in a voice message sent to journalist Gustavo Adolfo Infante, the entrepreneur detailed that among the observations, it was found that housekeepers left tip envelopes in the rooms, a practice he said he was unaware was prohibited.

“There was a Profeco operation within the Tulum National Park, but the only anomaly found at Diamante K was that it did not have the milliliters on the menu and that housekeepers left tip envelopes,” he reiterated.

Palazuelos defended the operation of his hotel by assuring that it is one of the most affordable within his chain.

“Diamante K has been open for 30 years, it is an extremely successful place, and of my hotels, it is the most economical,” he affirmed.

In his statement, he also sent a direct message to Profeco:

“Profeco must conduct itself with truth and honor; do not hang on to my fame to get publicity.”

As of the closing of this edition, Profeco has not issued an additional response to the entrepreneur’s statements, while the topic continues to generate debate on social media and among tourism service providers in the area.