Leaks Flood Cancún Airport Terminal 2 as Heavy Rain Soaks Check-In Area

Cancún, Quintana Roo — Heavy rain that pounded Cancún on Friday, Oct. 16 opened at least six leaks in Terminal 2 of Cancún International Airport, with water dripping directly into Copa Airlines’ check-in and documentation area.

Arriving domestic tourists found puddles on the marble floor and buckets positioned under stained ceiling panels, and several questioned how the airport is spending the fees they pay to use it.

“It’s unheard of that this happens at the second most important airport in the country. You pay the TUA, you pay the DNR, and they can’t waterproof a roof,” said passenger Diana Méndez, who arrived from Toluca to spend four days vacationing with her family.

Another traveler, Aída, who flew in from León, Guanajuato with her husband, was caught off guard when she walked through the Terminal 2 arrivals door to find cleaning staff trying to dry a large stretch of floor beneath heavy ceiling leaks.

“No, no, no — how is this possible?” she said as she headed for the exit to catch her transportation.

A worker identified as Jorge likewise described the scene as unacceptable, with leaks and caution signs posted at several points along the corridor.

Buckets, Caution Signs and Waterlogged Floors

Inside the terminal, ceiling tiles were stained, paint was peeling and moisture had built up overhead. Puddles covered the marble floor in the “Bag Drop” and “Agent Assistance” zones, while yellow “caution” signs warned of wet floors and passengers were redirected around the affected areas.

Cleaning crews used squeegees and a green bucket to try to hold back the water.

Outside, in the passenger pick-up and drop-off zone, Asur personnel worked with a vector machine to clear a pair of clogged drains that had caused standing water.

The Cancún airport, operated under concession by Asur, is Mexico’s second busiest, handling 30 million passengers a year. Despite charging one of the highest airport user fees (TUA) in the country, maintenance failures have recurred during the rainy season in Terminals 2 and 3.

Asur had not commented on its waterproofing and preventive maintenance program as of Friday evening.