INM Probes Playa del Carmen Office for Selling Appointments

Playa del Carmen, QR — The National Migration Institute (INM) office in Playa del Carmen has initiated an internal investigation into allegations that appointments are being sold illegally. The probe follows a complaint filed by a local law firm after receiving reports from citizens about "facilitators" blocking and reselling appointment slots for fees as high as 3,000 pesos (approximately $150).

Allegations of Exploitation and Fraud

The law firm, which requested anonymity due to fears of retaliation, reported that since June, securing an appointment through the INM’s online system has become nearly impossible. "Appointments disappear within seconds," one of the firm’s attorneys stated.

Investigations revealed that reserved appointments were being advertised on social media and through WhatsApp, with individuals offering to "assist" foreigners in securing INM appointments. Some listings included QR codes on business cards, falsely bearing the INM logo, with prices ranging from 1,000 to 3,000 pesos.

"Our findings suggest that a single individual, primarily a woman operating anonymously via WhatsApp, has monopolized the online appointment system," the firm explained. Victims have reportedly paid for fake appointments—only to discover they were invalid upon arrival—or had their slots canceled and resold to others.

INM Confirms Investigation

Mexican media outlet Animal Político verified several advertisements selling reserved appointments. In response, the INM confirmed the launch of an internal investigation through its oversight body.

In a statement, the INM’s social communications department acknowledged the allegations and emphasized that misconduct by any official would face consequences. "A formal investigation is underway. If wrongdoing is found, appropriate actions will be taken," the agency stated.

Efforts to Improve the System

The INM also disclosed ongoing efforts to upgrade its online booking system to prevent further exploitation. "We are strengthening protocols to eliminate these practices," the agency said, though no timeline for implementation was provided.

The investigation highlights systemic vulnerabilities in the INM’s appointment system, which transitioned from in-person queues to online reservations in October 2024. Despite the change, citizens and legal representatives argue that the current system fails to ensure fair access.

The case remains under review as authorities work to identify and penalize those involved in the alleged scheme.