Cancún, Quintana Roo — The Mexican Association of Inbound Tourism Agencies (Amatur) will request a working meeting with Sergio Salomón, former governor of Puebla and newly appointed head of the National Migration Institute (INM), to maintain and enhance the entry process for foreign visitors to Quintana Roo.
Sergio González Rubiera, president of Amatur, stated that while the association supports the appointment by President Claudia Sheinbaum, it is crucial to present the initiatives already underway in Quintana Roo to improve the experience at the country’s first point of entry.
“The key is recognizing the importance of migration officers at Mexico’s tourist destination airports, particularly Cancún, which receives the highest volume of foreign arrivals nationwide,” González Rubiera emphasized.
Addressing Complaints and Improving Conditions
Despite its status as a top entry point, Cancún’s airport has faced numerous complaints, including inadmissions, alleged extortion attempts, and poor treatment of arriving travelers. Amatur plans to highlight these issues and advocate for prioritized attention to long-standing concerns raised by the tourism sector.
The leadership transition at INM will take effect on May 1, with Salomón replacing outgoing director Francisco Garduño.
Commitments to Enhance Migration Services
During a recent meeting with Josefina Rodríguez, Mexico’s Secretary of Tourism, Amatur was informed that staffing at Cancún International Airport’s migration offices would double, and officers would receive a salary increase—from 12,000 to 20,000 pesos monthly.
“This will also help reduce staff turnover at the airport terminals,” González Rubiera explained.
As part of ongoing collaboration with state and federal authorities, Amatur has committed to providing training for migration and customs officers.
“We offered training to help them understand the importance of courteous treatment, emotional control, and tools to make international travelers’ entry more welcoming. However, staff rotation remains an issue, which is why a meeting with Sergio Salomón is essential,” he added.
Background on the New INM Leader
Sergio Salomón served as governor of Puebla from 2022 to 2024 and was previously a local legislator in the state. He will now lead the National Migration Institute, overseeing policies affecting millions of travelers entering Mexico annually.
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