Xcaret Employee Death Highlights Safety Concerns

Playa del Carmen, Mexico — A worker at the Xcaret Arte hotel lost her life during the early hours of Wednesday, December 3, after being run over by a personnel truck at the access of the complex located on Playa del Carmen–Puerto Aventuras Boulevard.

According to information gathered at the site, the woman had finished her work shift and was heading to take her transportation when she attempted to cross a turnaround without a pedestrian crossing. At that moment, she was struck by a truck descending the exit ramp. Paramedics confirmed her death immediately.

The area was cordoned off and handed over to investigation agents and experts from the State Attorney General’s Office (FGE), who carried out the corresponding procedures. The driver of the vehicle received medical attention and was placed at the disposal of the Public Prosecutor’s Office to determine responsibilities. The truck was moved as part of the investigation protocol.

However, the incident once again highlights red flags regarding working conditions and internal security at Grupo Xcaret’s access points, where for years risky situations for employees, suppliers, and visitors have been documented.

Although the company insists on handling these events as “regrettable incidents,” questions persist about the lack of safe infrastructure for personnel crossings, exit routes without pedestrian surveillance, and schedules during which hundreds of workers must move under adverse conditions.

Xcaret’s Statement: A Position That Leaves Gaps

Hours later, the company issued a statement in which it claims the incident occurred at 11:40 p.m. on Tuesday and mentions that the collaborator was run over “while crossing at the intersection of the pedestrian crossing.” However, preliminary versions from authorities contradict this point, as they indicate the turnaround lacks a marked pedestrian crossing, raising doubts about the veracity and accuracy of the corporate message.

Xcaret expressed its condolences and assured it is providing support to the victim’s family, in addition to collaborating with the Attorney General’s Office. Nevertheless, the position once again resorts to calls to “not speculate,” a recurring phrase in the consortium’s statements whenever an incident occurs within or at the accesses to its facilities.

Meanwhile, the underlying question continues: what is Xcaret actually doing to guarantee the safety of its personnel beyond official statements?