New Tax Registry Complicates Vehicle Plate Process in Quintana Roo

Chetumal, Quintana Roo — The implementation of the new State Taxpayer Registry (REC) as a requirement for payment and processing of vehicle plate changes in Quintana Roo has begun to generate complaints and dissatisfaction among citizens, who believe that far from simplifying processes, more bureaucracy is being created to fulfill an obligation that was previously more efficient.

According to users who have started their procedures to exchange plates or pay vehicle fees, they are now required to register beforehand in the REC and have a digital file, which involves accessing electronic platforms, uploading personal and tax documents, and in some cases subsequently going to offices to validate the information.

This situation has been described as an unnecessary additional procedure, especially for taxpayers who only seek to make the corresponding payment.

“Before we only came to pay and change the plates; now they ask us to register, upload documents, and wait for validations. That is not simplifying, it is complicating,” expressed one of the affected motorists, who noted that the process is confusing for elderly people or citizens with limited access to digital tools.

Complaints have also spread due to delays at service modules, where some taxpayers claim they were not clearly informed about the new requirement. This has generated dissatisfaction, loss of time, and additional expenses.

Users agree that the new system was not properly socialized, as many people were unaware of the mandatory nature of the REC until they attempted to make the payment for plate changes. Additionally, they point out that digital platforms have experienced intermittent failures, making compliance with the procedure even more difficult.

State authorities have argued that the State Taxpayer Registry aims to modernize public administration, organize the taxpayer registry, and facilitate future procedures through a single digital file.

However, citizens question that this modernization is being applied without a gradual transition or sufficient support, causing saturation in offices and frustration among users.

Administrative specialists warn that, while digitalization can be positive, imposing new registrations as a condition for everyday procedures without prior training or efficient in-person alternatives ultimately becomes another obstacle for the citizen.